We guarantee to refund unworn or unwashed items when you return it in sellable condition, with the original receipt and packaging, within 14 days of your purchase.
Refunds will be credited to the original method of payment.

What do I do if my product is faulty?

We’re sorry to hear this. If you receive a faulty item please return to us within 14 days of receipt of the faulty goods. Please remember to get in touch with our Customer Service team prior to returning by emailing us: sales@vividemporium.com.

Can I exchange an item?

Unfortunately, we are currently unable to process exchanges. You can return your item to us and place a new order to receive the item of your choice.

Do you refund the delivery charge?

Unfortunately we do not refund postage/shipping charges on any orders.
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